Refund Policy

Static demo: no payments

This preview does not charge a card, collect payment details or create a paid order. Submitting the form is free and does not begin production. The policy below describes the intended guarantee for a future live service.

30-day satisfaction guarantee

For a confirmed live order, the proposed package includes two rounds of revisions. If the result still does not meet the agreed brief, request a refund within 30 calendar days of delivery. We will review your request against the confirmed scope. An order that cannot be produced as agreed will be discussed with you before production continues.

How to request

Reply to the delivery email, or contact hello@opus55.video, with the order reference, purchase email and a short explanation of what did not meet the agreed brief. Do not send payment card numbers or other sensitive information.

Cancellations and scope changes

For cancellation before production begins, contact the service promptly. A materially different brief, a different product or work beyond the original package must be quoted and agreed separately. Any separate refund conditions for optional extras or bulk orders must be disclosed before payment.

Processing

Approved refunds will be returned to the original payment method. The payment processor and bank determine when the funds appear. The live service must disclose its refund processing window and payment processor before accepting payments; this preview does not claim an operational refund system.

Contact

The proposed support address is hello@opus55.video. The operator and support process must be confirmed before launch.